For families/whānau

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We will work together – always putting children first.

This page contains information for families/whānau who may be working with Children’s Teams or are thinking of becoming involved.

Quick links:

What is a Children’s Team?

Children’s Teams are a new way of working together in partnership with children, families/whānau and services - to get children the help they need quickly.

Children’s Teams are a voluntary approach – we only work with you if you agree to.

What does it mean to be referred to a Children’s Team?

We will look at your circumstances and determine whether or not the Children’s Team is the best response for you and your whānau. If it is decided that a different response would be better able to help you, the Children’s Team will talk to you about a referral to another agency or organisation.

What will happen if I agree to work with the Children’s Team?

If a Children’s Team is appropriate for your family/whānau, the team will assign your child with a Lead Professional who will be the main point of contact for you and your child. The Lead Professional will sit down with you, your child and your family/whānau and talk to you about your child and their needs. Together we will use this information to develop a plan that will help you and your family/whānau focus on the needs of your child.

The Lead Professional and the Children’s Team will ensure the services your child needs are provided quickly and effectively. Together we will create opportunities for your child to achieve, be happy and belong.

Children’s Teams will:

  • focus on your child
  • bring the right people and right services together
  • make a plan to support your child
  • bring together health, education, welfare, housing, social services, iwi, cultural and community support
  • be responsible for making the plan happen
  • prevent harm to your child and improve their wellbeing.

 Working together with you, we will:

  • work closely with you
  • trust and respect each other
  • talk about things together
  • make decisions together
  • agree on the goal of the plan.

Will the Children’s Team work with other agencies I have been involved with?

We want to build the best team possible to help your child. This means we may bring together some of the people who have been in contact with you before so we can all work together with one plan of action.

If we think it will help your child, with your permission, we will share information about you and your family/whānau and with the agencies listed on your referral form.

What if I have concerns or I want to stop working with the Children’s Team?

You do not have to work with the Children’s Team. You can choose to withdraw at any time.

If at any time, you are not sure or uncomfortable about the way things are going, please talk to your Lead Professional right away. If you do not want to talk with your Lead Professional about your concern, you can talk to the Children’s Team Coordinator who can give you some advice on what to do next.

If you are concerned about privacy, the way we are using your information or have other concerns about your child and their plan and feel that you would like to lay a complaint, talk to your Lead Professional right away. They will be able to explain to you what is happening and why, and if needed, explain how to lay a complaint. If something needs changing, your Lead Professional will address it.

What if I want to make a complaint?

Any concerns you have will be taken seriously and addressed.

If you are uncomfortable about the way things are going, first talk to your Lead Professional. If this does not resolve your concerns there are a number of ways to make a formal complaint:

You can help us

Your feedback is important to us. At the end of your time with us we may ask for your feedback to help us improve and achieve the best results possible for children and their families/whānau in your community and nationwide.