Children’s Teams are a voluntary approach and you can stop working with them at any time.
Children’s Teams look at all of the needs of your child and family from across different agencies and sectors. An important part of working with us is that we can share information with other agencies and organisations who are involved with you and your whānau.
Before we begin working with you, we will ask:
We will use the information you give us, or that we get from others, to help your child.
If we think it will help your child, we will share information about you and your family/whānau with the agencies involved with the Children's Team. The referrer will give the information in the Referral Form to the Children’s Team.
The agencies that make up the Children’s Team will share and collect personal information to help them determine whether the Children’s Team is the best response for your family/whānau. They will use this information to bring together support for you and your family/whānau.
Children’s Teams can share information with those agencies and organisations listed in the referral form, in a Child’s Plan and anyone else you and your family/whānau agrees to. These could include:
Sometimes, the law says we have to share information about you or your family/whānau. You have the right to ask how and why we have given your information to others.
We will only collect information about you and your child that we really need.
Any of your personal information that is held by any of the agencies that make up the Children’s Team. This could include: school attendance records, school reports, involvement with alternative learning services as well as medical and health information such as personal health records, information about your appointments with GPs, immunisation details, prescriptions, Gateway assessments and Plunket client records.
We will respect the confidentiality of your information and make sure it is protected and only accessed by authorised persons. You can ask to see your information at any time. If you think any of it is wrong, you can ask to have it corrected.
You have the right to ask for any personal information that the Children’s Team holds about you. You can request a copy of your information at any time – talk to your Lead Professional.
Any concerns you have will be taken seriously and addressed.
If you are concerned about privacy, the way we are using your information or have other concerns about your child and their plan and feel that you would like to lay a complaint, talk to your Lead Professional right away. They will be able to explain to you what is happening and why, and explain how to lay a complaint.
If you believe that any information the Children’s Team holds about you is incorrect, you can ask us to correct that information. If something needs changing, your Lead Professional will address it. If you do not want to talk with your Lead Professional about your concern, ask to talk to the Children’s Team Coordinator who can give you some advice on what to do next.
If, for any reason, you do not like how your information has been treated you can make a complaint to the Children’s Team, the Ombudsmen or the Privacy Commissioner. Read our complaints process for more information.