How to refer

Caring for children is everybody’s responsibility.

This page contains information to help people refer their concerns about a child.

Quicklinks:

If you are worried about a child and family there are things that you can do. You don’t need to have all the puzzle pieces – you only need your piece.

You may feel unsure about letting anyone know. There are trained professionals who will listen to your concerns and work out what is the best thing to do in the interest of the child.

Don’t wait, and don’t assume someone else is acting. Act now.

How to make a referral

Remember, there is no wrong door. The Vulnerable Children’s Hub and the Children’s Teams will immediately transfer the referral to Child, Youth and Family if the child needs a statutory care and protection response.

Use to the table below to determine the best referral pathway for your concerns:

If…

Contact

You think a child is in immediate danger:

Call the Police on 111

You suspect that a child has been experiencing chronic child abuse or neglect, or been physically or sexually assaulted:

Contact Child, Youth and Family

Phone: 0508 FAMILY (0508 326 459)

Contact Child, Youth and Family (external link) (external link) (external link)

You have concerns about a child who is at risk of abuse or neglect, and you are a professional or practitioner in:

  • Hamilton
  • Christchurch
  • Counties Manukau.

Make a referral to the Vulnerable Children’s Hub

Phone: 0800 FOROURKIDS or 0800 367 687

or click here  (external link) to make an online referral.

See Referring to the Vulnerable Children's Hub for more information and guidance for referrers.

You have concerns about a child at risk of abuse or neglect, and you live in an area with another Children’s Team, which are:

  • Horowhenua/Ōtaki
  • Eastern Bay of Plenty
  • Marlborough
  • Rotorua
  • Tairāwhiti (Gisborne)
  • Whanganui
  • Whangarei

Make a referral directly to the Children’s Team.

See Referring to Children’s Teams to learn how to refer.

You live outside a Children’s Team area:

Contact Child, Youth and Family

Phone: 0508 FAMILY (0508 326 459)

Contact Child, Youth and Family (external link)